General Returns Policy
Material Concepts will accept returns of unused or defective merchandise within 30 days of purchase for a full refund. The original shipping charges and cost of return shipping is on us if the return is a result of our error. Unused items must be in their original packaging. Returns after 30 days will be reviewed and may be subject to a reduced refund.
Items that are Not Returnable
Material Concepts does not accept returns of the following items:
- Hazardous items that contain flammable liquids
- Items custom printed, custom converted, or manufactured to your specification
- Tyvek® sheets, Tyvek® 10 yard sample rolls, Tyvek® excess inventory
Refunds – How and When Refunds Are Processed
Material Concepts issues refunds in the same form of payment used for purchase. Refunds are processed within 3 to 5 business days after receipt of return. Please note that credit card returns may take 2 to 10 business days to post to your account.
Return Authorization Number Required
Every return must have a return authorization number displayed prominently on the outside of the shipping box to ensure your return is correctly processed. Return authorization numbers will be provided to you when you contact us to process your return.
Canceling an Order
You may cancel your order provided that the order has not already shipped and/or is not already being custom converted or manufactured to specification.
If the item you want to cancel has already shipped, contact us for assistance. In most cases we can contact the carrier and have the item returned to us. The freight charges associated with shipping and returning are deducted from the refund.
If the item you want to cancel has already entered the converting or manufacturing process we will make every effort to stop the converting/manufacturing process quickly, and will only charge for machine/equipment set up and materials that have already been converted. It is rare, but in some instances material that is to be custom converted or manufactured undergoes certain preparations that may render the material unable to return to stock. In these instances we are unable to process a refund for all materials and set up fees associated with the order.